Return & Exchange Policy

Due to the nature of our products, all sales are generally final. However, exchanges or replacements may be considered if:

- You received the wrong item

- Your item arrived damaged

- Your order is incomplete

Issues must be reported within 24 hours of receiving your order with clear photos/videos as proof.

Mystix does not offer refunds or exchanges for:

- Change of mind

- Preference differences

- Minor packaging variations

- Mystery scoop/gift box item preferences

Please note that Mystery items are selected at random unless otherwise stated.